Manager

Our client, Wodongatacos Pty Ltd, is a Wodonga-based company that operates a quick-service Mexican restaurant under the franchise brand Guzman y Gomez. The company holds a franchise agreement with Guzman y Gomez, allowing it to operate the restaurant in accordance with the franchisor’s established business systems, brand standards, and operational guidelines.

Guzman y Gomez specialises in preparing and serving freshly made Mexican-style food such as burritos, tacos, bowls, nachos, and beverages, providing customers in Melbourne with a consistent dining experience aligned with the Guzman y Gomez brand.

They are currently looking for a full-time Manager to join their team. You will be overseeing the overall operations of a restaurant to ensure efficient service, overseeing store operations, ensuring accurate pricing, display and customer satisfaction. The role involves managing staff, maintaining operational standards, and ensuring the profitability of the business.

The annual salary for this full-time role is $80,000 to $85,000 plus superannuation.

Duties will include:

• Managing and determining the optimal product mix, inventory levels, and service quality standards to align with customer needs and sales targets.

• Implementing purchasing policies and local operational strategies within the framework established by GYG, including managing approved supplier orders and monitoring cost efficiency to maintain store profitability.

• Monitoring sales performance and executing approved promotional campaigns and local marketing activities within GYG's brand guidelines to drive customer traffic and increase store-level revenue.

• Overseeing day-to-day store operations, ensuring accurate application of franchisor-mandated pricing, product displays, and service standards, and maintaining availability of all menu items.

• Delivering outstanding customer service by assisting clients with product information and promotional offers.

• Maintaining accurate records of inventory movements, financial transactions, and daily sales reports.

• Preparing and managing budgets, monitoring expenses, and ensuring cost efficiency in operations.

• Supervising, training, and motivating staff members to deliver high-quality service and uphold the company’s operational standards.

• Implementing and enforcing occupational health, safety, and environmental regulations to ensure a safe and compliant workplace.

• Coordinating stock ordering and deliveries through the approved GYG supplier network, verifying the quality and quantity of received goods, and managing stock levels to minimise waste and ensure consistent product availability.

• Identifying opportunities for business growth and operational improvement to enhance customer satisfaction and profitability.

Qualifications:

• Must have at least a Diploma-level qualification.

• Should possess a minimum of one to two (1-2) years of similar experience.

• Capacity to work in a fast-paced environment and handle pressure during busy service periods.

• Ability to quickly resolve operational issues, staffing challenges, and customer concerns.

• Strong communication and interpersonal skills.

• Capability to manage multiple tasks such as staff scheduling, stock management, and service operations efficiently.