IT Business Development Manager (Above Award)

Expected Salary: $80,000 - $100,000

Expert IT & Telco is seeking an experienced IT Business Development Manager to grow our Managed IT, cloud, telecommunications, and business technology services. Work from Preston and Melbourne suburbs.

The role is primarily focused on Managed IT Services and recurring monthly service agreements, while also selling internet, VoIP, cybersecurity, mobile and emerging AI solutions.

Key Responsibilities

Generate new business opportunities through outbound prospecting, referrals, networking, partnerships, and lead generation.

Build and maintain a strong pipeline of qualified Managed IT and technology opportunities.

Develop new recurring Managed IT Services customers and monthly service agreements.

Manage and grow existing customer accounts.

Conduct customer meetings, site visits, technology reviews, and solution consultations.

Understand customers' current IT infrastructure, systems, communications, and business requirements.

Identify technology risks, inefficiencies, and opportunities for improvement.

Prepare and present proposals, quotations, service agreements, and solution recommendations.

Manage opportunities from initial contact through consultation, proposal, negotiation, and close.

Work closely with internal technical, provisioning, and support teams to ensure solutions are correctly scoped and customers are smoothly onboarded.

Identify opportunities to consolidate multiple technology services with Expert IT & Telco.

Maintain accurate customer, pipeline, and opportunity information within CRM systems.

Achieve agreed monthly sales targets, recurring revenue targets and KPIs.

Follow company sales processes, commercial policies, and compliance requirements.

Maintain strong knowledge of IT, cloud, telecommunications, and emerging technology developments.

Develop long-term customer relationships that generate retention, referrals, and additional service opportunities.

Solutions

Managed IT Services

Microsoft 365 & Cloud

Cybersecurity

Networking & Wi-Fi

Business Internet & NBN

Hosted PBX & VoIP

SIP & Mobile Services

Hardware & Equipment

AI and business automation solutions

Skills & Experience

Required:

Minimum 2–3 years' sales experience within an MSP, IT services, or technology business in Australia.

Proven experience selling Managed IT Services and recurring monthly agreements.

Strong B2B sales and relationship-building skills.

Ability to generate and close new business.

Good understanding of business IT environments.

Experience using CRM systems.

Experience with VoIP, internet, Microsoft 365, cybersecurity, and cloud solutions will be highly regarded.

Living in Australia with an easy reach to Preston Melbourne VIC

Key Attributes

Motivated and results-driven

Customer-focused

Professional and reliable

Strong communicator

Commercially minded

Interested in IT, AI, and emerging technology

What We Offer

Competitive salary

Commission structure

Ongoing training

Career growth opportunities

Supportive team environment

Opportunity to work across IT, telecommunications, and AI solutions