Office Manager

Full-time Office Manager position available with competitive salary. Work in a dynamic team in QLD 4575.

3 Stand-out Bullet Points:

• Full-Time Office Manager

• Salary Range: $75,000 - $95,000 per annum plus superannuation

• Exciting opportunity to work in a professional setting.

About Us

IMPACT Strength and Fitness is a Queensland-based gym and fitness facility dedicated to helping members build strength, improve fitness and achieve their health goals in a supportive, high-energy environment. The business offers a comprehensive range of services including strength and conditioning classes, group fitness sessions, personal training and specialised programs for members of all experience levels.

About the role

The Office Manager is responsible for the smooth day-to-day running of IMPACT Strength and Fitness. The role combines front-of-house leadership, member experience, financial administration, human resources support, compliance oversight and facilities management, ensuring that the business operates efficiently, safely and profitably.

Duties and Responsibilities

• Open and close the facility in accordance with rostered hours, ensuring the front desk is presented, staffed and operational during business hours.

• Greet members, prospective members and visitors warmly and professionally, and act as the first point of contact for enquiries in person, by telephone, email and through social media channels.

• Manage incoming and outgoing mail, deliveries and courier services.

• Maintain a tidy, welcoming and on-brand reception area, including retail displays, promotional signage and information materials.

• Respond promptly to member queries and complaints, escalating to the owner where appropriate.

• Administer the member management system, including new member sign-ups, contract variations, holds, cancellations and terminations.

• Process membership payments

• Maintain accurate and current member records

• Support member retention initiatives, including welcome calls, check-ins, referral programs and member events.

• Manage member communications, including newsletters, class updates, closure notices and promotional campaigns.

• Handle disputes and chargebacks courteously and in line with the business's terms and conditions.

• Maintain the class timetable, personal training schedule and facility booking calendar.

• Coordinate coach and trainer rosters, including cover arrangements for leave or illness.

• Manage class capacity, waitlists and cancellations, and communicate changes to members in a timely way.

• Administer bookings for personal training, small group training, assessments and special events.

• Perform day-to-day bookkeeping

• Process accounts payable & manage accounts receivable

• Process payroll

• Track and report on business performance metrics

• Prepare monthly financial reports for the owner and liaise with the external accountant on end-of-financial-year matters.

• Maintain employee and contractor records

• Coordinate recruitment activity for support staff and coaches

• Administer onboarding and induction for new employees and contractors as well as assist with offboarding

• Manage leave requests, timesheets and roster changes.

• Support performance management and professional development activity

Essential Skills

• Excellent written and verbal communication skills.

• Strong organisational skills with the ability to manage competing priorities and deadlines.

• Current First Aid and CPR certification

• Familiarity with gym or studio management platforms

• Ability to consistently provide positive experience for members and prospects; treats every interaction as an opportunity to build loyalty.

• Attention to detail

• Adaptable and Initiative

• Good team leadership

• Has commercial awareness

Qualifications needed:

• Minimum Diploma level or equivalent relevant work experience

• Minimum one year of work experience on relevant position

What We Offer

• Competitive salary based on experience

• Opportunities for professional growth and training

• A supportive and dynamic work environment

• Work on exciting projects with cutting-edge technology

Salary: The role offers a remuneration package ranging from $75,000-$95,000 plus superannuation for a 38-hour work week.

How to Apply: 11 Recruitment is your pathway to securing this exciting opportunity. We are looking forward to facilitating your application and potentially welcoming you to a company that values expertise. Apply now and let us help you take the next step in your career.

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