ICT Customer Support Officer - Annual salary: Between $80 000 and 90 000 AUD

Provide first and second-level ICT support to doctors, nurses, reception staff, and management.

• Support clinical software, practice management systems, appointment booking systems, and electronic medical record (EMR) applications.

• Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, scanners, and mobile devices.

• Diagnose and resolve hardware, software, network, email, and connectivity issues.

• Create and manage user accounts, passwords, permissions, and access controls.

• Install software updates, security patches, antivirus protection, and system upgrades.

• Maintain backup procedures and assist with disaster recovery planning.

• Configure and maintain Microsoft 365 services and cloud-based applications.

• Liaise with external ICT vendors regarding hardware, software, telecommunications, and system maintenance.

• Document support requests, resolutions, and ICT procedures.

• Ensure ICT systems comply with organisational security and privacy requirements. Qualifications and Skills:

• At least a Bachelor’s qualification in Computer Science, Cybersecurity or Information Technology.

• At least two years of relevant ICT customer support experience.

• Ability to prioritize workloads and provide excellent customer service.

• Excellent verbal and written communication skills

• Knowledge of healthcare information security and privacy requirements (desirable)