Community Support Worker

Position: Community Support Worker

Type: Full-time, permanent (38 hours per week)

Employer: Home Caring (Bankstown) Pty Ltd

Location: Chipping Norton NSW 2170

Salary: $85,800.00 per annum ($44.00 per hour, 38 hours per week), plus superannuation and travel allowances

About the Business

Home Caring (Bankstown) Pty Ltd is a trusted local provider of home care and NDIS support services in Bankstown and across Western Sydney. We deliver personalised, culturally sensitive care that helps seniors and people living with disability remain independent and live well in their own homes. Backed by a national network while remaining locally owned and operated, our team emphasises clear communication, empathy, multicultural inclusion (including strong connections with diverse communities), and high standards of safety and quality. We foster a supportive workplace culture built on integrity, genuine relationships with clients and families, continuous improvement, and the belief that great care starts with trust and respect.

Position Overview

The Community Support Worker is a key role within our home care service business, responsible for coordinating and managing client care plans, ensuring regulatory compliance, supporting frontline staff, and advocating for clients' needs.

This position requires a high level of expertise in care coordination, resource management, and community engagement, alongside a strong understanding of the specific cultural, emotional, and practical needs of our diverse client base. The role demands exceptional communication, leadership, and crisis management skills, as well as specialised knowledge in the community services sector.

Key Responsibilities

Client Care Coordination

Assess client needs and develop personalised care plans in collaboration with clients, families, and other healthcare providers.

Monitor and review client progress, making necessary adjustments to care plans to ensure optimal outcomes.

Coordinate service delivery to ensure timely and effective care.

Quality Assurance

Oversee the implementation of care plans to maintain high standards of care.

Conduct regular audits and reviews to ensure continuous improvement in service delivery.

Address client concerns and resolve issues promptly to enhance client satisfaction.

Regulatory Compliance

Ensure compliance with all relevant laws, regulations, and industry standards, including NDIS requirements.

Maintain accurate and up-to-date records, documentation, and reports.

Coordinate staff training and development to ensure all team members are qualified and knowledgeable.

Staff Support and Supervision

Provide guidance, supervision, and support to frontline community support workers.

Lead team meetings, training sessions, and performance reviews.

Address staff concerns and promote a positive, collaborative work environment.

Crisis Management

Lead the response to crises or emergencies, ensuring the safety and well-being of clients.

Develop and implement risk management strategies to mitigate potential issues.

Resource Allocation

Manage the allocation of resources such as staff, equipment, and funding to ensure efficient service delivery.

Monitor budgets and financial performance to maintain the sustainability of the business.

Client Advocacy and Community Engagement

Act as an advocate for clients, ensuring their needs and preferences are respected and met.

Liaise with healthcare providers, community organisations, and family members to build a strong support network.

Engage with the broader community to enhance the business's reputation and access to resources.

Cultural Competence and Communication

Provide culturally sensitive support and adapt care plans to meet the needs of clients from diverse backgrounds.

Communicate effectively with clients, families, and other stakeholders in English and Vietnamese (or other relevant languages).

Requirements

Australian citizens and permanent residents are encouraged to apply.

Minimum Diploma of Community Services or a degree in Social Work (or equivalent).

First Aid and CPR Certification.

NDIS Worker Screening Clearance.

2 years of full-time experience in relevant community support work, preferably in a home care setting.

Valid Working with Children Check.

Valid character clearance.

Excellent verbal and written communication skills in English (ability in a second language, verbal and written, is an advantage).

Proven experience in managing caseloads and coordinating services for clients with complex needs.

Strong empathy, compassion, and ability to build trusting relationships with clients.

High-level problem-solving skills and crisis management capabilities.

Cultural competence and respect for diverse cultural backgrounds.

Strong organisational skills, including time management and the ability to prioritise tasks.

Knowledge of local community resources and services, including healthcare, housing, and social services.

Proven leadership and management skills with the ability to influence and guide a team.

How to Apply

To apply, applicants must submit their resume with a valid email address through this online portal.

Only shortlisted candidates will be contacted.