Retail Manager

XtraClubs is looking for an experienced Retail Manager to lead our new Parramatta club.

If you are a people-focused leader with experience managing a busy customer-facing operation, developing high-performing teams and delivering an exceptional customer experience, this is an opportunity to take ownership of your own location within a growing wellness brand.

About the role

As Retail Manager, you will own the performance and day-to-day operation of the Parramatta club. You will lead the team, manage staffing and budgets, maintain strong safety and operating standards, and ensure every member receives a consistently excellent experience.

This is a hands-on leadership role covering people management, commercial performance, customer service, workplace safety, facility presentation, maintenance coordination and incident management.

Key responsibilities

* Lead, recruit, train, coach and performance-manage Club Attendants

* Build and manage rosters that meet customer demand and labour budgets

* Oversee the club’s daily operations, presentation, cleanliness and safety

* Ensure compliance with company policies, standard operating procedures and workplace health and safety requirements

* Maintain consistently high customer service standards across every member touchpoint

* Manage escalated member concerns professionally and ensure issues are resolved

* Monitor club budgets and performance, analyse variances and identify opportunities to improve efficiency

* Coordinate contractors, suppliers, technicians and internal support teams

* Conduct regular operational and safety checks and arrange required maintenance

* Manage and document incidents, corrective actions and follow-up requirements

* Support membership growth, retention and local promotional activities

* Provide clear operational and performance reporting to senior management

What we’re looking for

Essential:

* Proven leadership and people-management experience in a retail, wellness, fitness, leisure, hospitality or comparable customer-facing environment

* Demonstrated ability to recruit, train, coach and performance-manage frontline employees

* Strong customer service and communication skills, including experience resolving escalated concerns

* Experience preparing rosters, managing labour costs and operating within budgets

* Sound knowledge of workplace health and safety, incident reporting and corrective-action processes

* Strong organisational, commercial and problem-solving skills

* Confidence coordinating contractors, suppliers and maintenance activities

* Competence using rostering, booking, access-control and standard office software

* Current First Aid and CPR certification, or willingness to obtain these before commencing

Desirable:

* A diploma or degree in business, hospitality management or a related field

* Previous responsibility for a site-level budget or profit and loss performance

* Experience in the wellness, fitness, leisure, hospitality or retail sectors

* Experience in a multi-site or high-volume operation

* Experience supporting grand openings, local partnerships, events or member-engagement initiatives

What’s in it for you

* Take ownership of the performance and culture of your own club

* Join a growing Australian wellness and lifestyle brand

* Work with a supportive and collaborative leadership team

* Enjoy genuine autonomy and opportunities for career development

* Help establish a new XtraClubs community in Parramatta

This is a permanent, full-time, on-site position. Availability across the club’s operating hours, including some early mornings, evenings and weekends, will be required.

Salary: $80,000–$90,000 per annum plus superannuation.

To apply, please submit your resume and a short cover letter outlining your relevant leadership, operational and customer-service experience.