Elective Surgery Administration Officer

MedicalJobsAustralia.com Monash Health exists to reimagine care, so that people can live their best lives.

We provide safe and equitable care, for every stage of life, delivered with world-leading expertise and over 175 years of experience.

As a leading academic health service, we're committed to providing tomorrow's care today by integrating research, teaching and training into everyday practice.

Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.

To see first-hand what our colleagues think about working here, take a look at the following short videos monashhealth.org-careers.

About Us

Monash Health's Elective Surgery Services delivers coordinated, patient-centred care across a wide range of surgical specialties, supporting patients from referral through to admission and treatment. Our teams work collaboratively across multiple hospital sites to ensure timely access to care, high standards of safety and quality, and a respectful, supportive experience for every patient.

About the Role

Are you a people-focused administrator who enjoys working in a fast-paced, team-oriented environment and supporting patients through an important stage of their healthcare journey?

Monash Health Elective Surgery Services is seeking enthusiastic and compassionate Clerical Staff to join our busy team on a full-time or part-time fixed term basis at Dandenong hospital. This is a rewarding opportunity to contribute to high-quality patient care by delivering efficient, respectful, and reliable administrative support across a range of surgical specialties. As an Elective Surgery Clerk, you will play a key role in managing patients on the Elective Surgery Waiting List and supporting a smooth, well-coordinated surgical journey. You will be part of a large, supportive team that values collaboration, accountability, and patient-centred care.

Key Responsibilities:

Coordinate and deliver administrative functions related to elective surgery bookings across multiple sites

Manage patient enquiries from referral through to admission

Process Requests for Elective Admission (REA) documentation

Complete accurate data entry and appointment scheduling using systems such as iPM, EMR, SMR, and Outlook

Prepare, collate, and scan patient documentation in line with records management requirements

About You

You bring experience in healthcare administration, with strong computer literacy and a sound understanding of medical terminology and patient administration systems. You will demonstrate well-developed clerical and administrative capability, excellent communication skills, and a proactive approach to problem solving. Highly organised and adaptable, you will thrive in a dynamic healthcare environment, maintain a strong patient-centred focus, and show a genuine commitment to continuous professional development and service improvement.

Key Skills, Experience and Capabilities:

Proven experience performing a broad range of clerical and administrative functions in a healthcare or similar setting

High-level computer skills, including Microsoft Office and electronic patient management systems (e.g. iPM-EMR)

Strong written, verbal, and interpersonal communication skills with a collaborative, team-focused approach

Excellent organisational, time management, and priority-setting skills in a fast-paced environment

Demonstrated adaptability, resilience, and initiative when responding to changing priorities and challenges

Strong patient and client focus, with a commitment to delivering respectful, timely, and person-centred care

In Return

As part of the Monash Health team, you will have access to:

Salary packaging options to increase your take-home pay

Ongoing professional development, training, and career progression opportunities

A supportive and collaborative team environment

Employee wellbeing initiatives, including access to an Employee Assistance Program (EAP)

Opportunities to work across Victoria's largest public health service

A diverse and inclusive workplace that values respect, equity, and belonging

At Monash Health, you'll be part of an organisation that makes a meaningful difference every day-supporting patients, communities, and your own career growth.

For a confidential discussion and to explore this opportunity further, please reach out to Colin White (Peri-operative & Elective Surgery Manager) on 0408 667 831

Position Description can be found here

Our Culture and Values

At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement.

Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence.

You'll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do.

We are Full Hearted, Open Minded and All In, enabling excellent service delivery and a positive candidate and employee experience every time.

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the 'Application Guide'

Applications will be screened upon receipt and selection activity may commence prior to the closing date.

Applications close: Wednesday 26th August Click here to Apply now →