Implementation Consultant

The purpose of this role is to ensure customers are highly satisfied with

Motorola Solutions’ Noggin software implementations, get the most

value out of Noggin’s products and services, and continue to subscribe

to Noggin’s software and ongoing professional services.

As a member of the Professional Services team this role is responsible

for working through the implementation process with 3-4 customers at a

time. Implementation consultants gather requirements, design solutions,

and work to configure the solutions required by our clients.

Implementation consultants are responsible for assisting clients with

system set up, configuration, integration assistance, data migration and

training needs guided by the Noggin implementation process.

Job Duties

? Apply requirements gathering techniques (such as solution walk-

throughs, document analysis, requirements workshops, business

analysis) to independently determine the requirements for customers

or potential customers.

? Lead requirements gathering workshops for medium to large

stakeholder groups.

? Guide the customers through Noggin Solutions to capture applicable

customization changes.

? Where appropriate, assist the customer in adopting best practice

template work package solutions.

? Devise solution design approaches to determine how to configure a

system to meet functional requirements.

? Create solution change registers and custom solution design

documentation.

? Document and assign configuration tasks to the Configuration Analysts.

? Have and maintain the ability to configure all components of the system

to construct entire sites (i.e., full system builds).

? Conduct system functional testing using test cases and test scripts.

? Prepare complete test plans including writing test cases and test

scripts.

? Support customer defect remediation activities.

? Deliver full-length/comprehensive product demonstrations, including

demonstration of entire system functionality to large numbers of

participants.

? Deliver standard or tailored product training to customers.

? Assist customers with their configuration by providing expert advice on

configuration design, and conduct customer configuration reviews.

? Create customer-facing user guides and training material.

? Adhere to the Noggin project methodology and provide

direction/guidance on project tasks and activities to Configuration

Analysts.

? Develop and maintain deep knowledge and expertise in products and

solutions that Noggin provides, including the customer problems they

address, how they are used, and the benefits they provide.

? Analyze the requirements of customers (prospective, existing or

partners), and advise on or devise solutions for them, including

custom configuration.

Configure solutions for customer’s needs, or tasks and coordinate the

Configuration Analysts to do so.

? Provide compelling presentations, tours, and demonstrations of

Noggin’s products to prospective buyers, customers, or partners, that

showcase how requirements are met, and the advantages and

benefits.

? Act as the product expert in meetings with customers or partners,

answering questions about product capabilities and/or researching

and providing the correct answers.

? Assist with the scoping of implementations including work breakdowns

and estimations.

? Act as an first escalation point to assist the Noggin customer support

team with troubleshooting / investigating post-project production

issues.

? Coach more junior members of the team and assist new starters.

? Conduct internal / peer reviews of project work for junior resources

working as Implementation Consultant I.

? Develop knowledge base articles and share lessons learned around

system configuration capabilities/functionality.

? Accurately log time and achieve specified billable utilization of 75%

Basic Requirements

? Bachelor’s degree in business / commerce / information

technology / computer science, or equivalent qualifications or

experience

? A minimum of 5 years commercial experience in business or

software analysis / SAAS or other software implementation

? Demonstrated experience in some or all of the following:

o Requirements gathering and analysis

o Designing solutions for SAAS or other software

implementation

o Working within project teams in a software development

context

o Web-based software design and usability

o Product analysis for software products

o Risk, crisis, incident, or emergency management systems

? Eligible and willing to get Security Clearance

Job Title: Implementation Consultant

Location: Melbourne

Salary: Up to $110,000

Full Time 37.5 hours per week.