Shift Supervisor

The Trustee For Saar One Family Trust

Shift Supervisor

Position: Shift Supervisor

Employment Type: Full-time (38 hours per week)

Location: Subway - Waurn Ponds, VIC

Salary: $77,000 - $80,000 + Super

About the Role

We are seeking an experienced and motivated Shift Supervisor to support the daily

operations of our busy Subway franchise. This is a hands-on supervision role responsible for

supervising staff during shifts, maintaining service standards, and assisting with operational

tasks to ensure smooth restaurant performance.

The successful applicant will work closely with the Owner and supervise front-line staff to

deliver high-quality food, excellent customer service, and compliance with health and safety

standards.

Shift Supervisor

Shift supervisor manages work schedules, allocate tasks, and ensure there is sufficient staff for

each shift.

This duty requires excellent time organisation and decision-making skills. By effectively assigning tasks and

supervising the work shift, they ensure that all aspects of store operations are covered.

The supervisor's overall role is to communicate organisational needs, oversee employees' performance, provide

guidance, support, identify development needs, and supervise the reciprocal relationship between staff and the

organisation so that each is successful.

Key Responsibilities

The Shift Supervisor will be responsible for:

- Supervising staff during shifts, operational supervision, supervise and coordinate the

activities of retail sales workers

- Training / induction support, training staff

- Preparing staff rosters , planning and preparing work schedules and assigning staff to

specific duties

- Customer enquiries, escalated complaints, responding to customers inquiries and

complaints

- Stock monitoring, ordering , taking inventory and ordering new stock

- Workplace safety procedures, ensuring safety and security procedures are enforced

- In-store marketing materials, promotions promoting and advertising the

establishment’s goods and services

- Stock control stock levels, determining stock levels and maintaining records of stock

levels

- Sales reporting, financial transactions, maintaining records of financial transactions

- Training, supervision, controlling, training and supervision of staff

- Workplace safety compliance, ensuring compliance with occupational health and

safety regulations

- Food safety, council/health regulation compliance, ensuring dining facilities comply

with health regulations and are clean

- Stock and sales/financial recordkeeping, maintaining records of stock levels and

financial transactions

- Customer satisfaction, complaint escalation , conferring with customers to assess

their satisfaction with meals and service

- Training/supervision, selecting, training and supervising staff

- Cash handling, accepting payment for goods and services

- Stocktakes, stock support, assisting with stock and participating in stocktakes

- Customer enquiries/service, determining customer requirements demonstrating and

explaining goods and services

- Handling escalated complaints, customer relations, liaising and customers to identify

and respond to customer expectations

- Promoting customer service standards, team performance, managing, motivating and

developing staff providing customer services

- Operational direction during service, providing direction and feedback to team

members

- Assisting with payroll timesheets, preparing payroll data from time sheets and other

payroll records

- Maintaining employee payroll records, maintaining and updating files leave overtime

- Providing payroll information to managers/employees, providing information about

payroll matters

- Checking deliveries, receiving goods, verifying incoming goods and maintaining,

records of goods received

- Inventory-control-adjacent recordkeeping, maintaining prescribed records of goods

received and despatched

- Supporting internal distribution/storage flow, arranging internal distribution of goods

received

Essential Requirements

- Minimum 12 months experience in a fast-paced hospitality or retail food environment

- Demonstrated supervisory or team- supervision experience

- Strong customer service and communication skills

- Ability to supervise staff, workflows, and shift operations

- Knowledge of food safety and workplace health & safety practices

- Ability to work evenings, weekends, and public holidays as required

- Secondary school or tertiary education completed.

Desirable Skills

- Experience in inventory and reporting

- Exposure to staff training and onboarding

- Understanding of sales targets and operational KPIs

What We Offer

- Full-time ongoing position

- Supportive team environment

- Career progression opportunities within the business

-Structured training and development

How to Apply

Please submit your CV and a brief cover letter outlining your suitability for the role.