Trade Waiter - Sommelier & Senior Sommelier

Job Title Trade Waiter – Sommelier & Senior Sommelier

Location Melbourne, VIC 3000

Employer Super Normal (Vic) Pty Ltd

Position Full Time

Position Details – Trade Waiter (Sommelier)

As a Sommelier, you’ll work alongside industry leaders in a hands-on, fast-paced, and creative role. You’ll help shape our beverage culture, train and lead the team, manage stock, and deliver exceptional guest experiences - all while enjoying a flexible roster and career progression.

A Trade Waiter (Sommelier) is responsible for:

Trade Waiter;

• Adhering to the business’s presentation standards, service procedures and service times.

• Ensuring guests are met and greeted to a standard that will deliver a positive first impression.

• Ensuring guests needs and expectations are met.

• Delivering superior levels of service to ensure repeat business.

• Ensuring the dedication to the delivery of friendly, professional service.

• Ensuring all guests’ requests and questions are dealt with promptly and to the guests’ satisfaction

• Ensuring that all guests are served in a timely fashion.

• Building ongoing rapport with regular guests to ensure repeat business.

• Monitoring the quality of food and beverages being delivered.

• Ensuring that an appropriate level of technical skills are demonstrated to guest.

• Ensuring the responsible service of alcohol policies are adhered to.

• Ensuring that any customer complaints are handled professionally or referred to the supervisor or manager on duty.

Sommelier;

• Beverage Knowledge & Technical Wine Service

• Wine List Curation & Beverage Program Development

• Procurement, Supplier Relationships & Industry Representation

• Cellar Management & Stock Control

• Wine Training & Staff Development

• Sales, Upselling & Guest Beverage Experience

Position Requirements

• A minimum of 3 years in wine buying or senior sommelier roles, ideally in restaurants of a similar calibre

• Enthusiasm to build relationships in service with our community of guests

• A trained and astute palate with sound fault analysis, open to wine styles both classic and contemporary

• Formal qualifications such as WSET, Court of Master Sommeliers or equivalent knowledge are highly valued; curiosity essential

• Deep and broad knowledge across Australian and international wine regions, and producers benchmark and emerging

• A talent for discovering expressive, distinctive wines that excite both seasoned collectors and curious newcomers.

• An understanding of the commercial contribution of the beverage program and the levers that ultimately drive its success

• Knowledge that can comfortably guide guests through the great wines, vineyards and regions of the world

• A service-driven ethos with an eye for detail whose passion and charming service offers an exceptional experience to our guests

Salary

$75,000 to $85,000 annual base salary