Retail Supervisor

Located at Shop 86, Smithfield Shopping Centre, Smithfield QLD 4878, Samba Bowl is a self-serve premium açaí and frozen yogurt business currently seeking an experienced and motivated Retail Supervisor to join their team.

Key Responsibilities:

Ensuring customers receive prompt service and quality products

Responding to customer enquiries and complaints regarding products and services

Planning and preparing work schedules and assigning staff to specific duties

Assisting with interviewing, training, supervising, evaluating, and supporting staff performance

Instructing staff on customer service procedures and handling complex customer enquiries

Managing customer returns and determining appropriate action in accordance with company procedures

Monitoring stock levels, conducting stocktakes, and ordering products and supplies

Ensuring products are correctly priced, displayed, and presented

Supervising the day-to-day operation of the store to ensure efficient customer service

Ensuring workplace health, safety, security, and hygiene procedures are implemented and maintained

About You:

At least 1 year of relevant experience as a Retail Supervisor or in a similar supervisory role

Strong customer service and communication skills

Experience supervising, training, and motivating staff in a fast-paced retail environment

Good organisational and time management skills

Ability to resolve customer enquiries and complaints professionally

Experience with stock control and inventory management

Knowledge of workplace health, safety, security, and hygiene requirements

Ability to work independently and as part of a team

Positive attitude with a commitment to delivering excellent customer service

Job Type: Permanent / Full-time

Salary: $70,000 - $90,000 per annum