Retail Manager
About this job
Next Gen Talent
Business Name: Rightway Service Australia Pty Ltd t/a Gloria Jean's Winston Hills
Position: Retail Manager
Location: Winston Hills Mall, Shop 15, 180/190 Caroline Chisholm Dr, Winston Hills NSW 2153
Salary: $79,500 to 82,000 + super
Minimum requirements:
AQF Diploma, Advanced Diploma, or Associate Degree with minimum 1 year of experience in a retail management or supervisory role
Roles and Responsibilities:
Plan, organise, and control the day-to-day operations of the café/retail outlet
Determine product mix, stock levels, and service standards to meet customer demand
Oversee ordering, receiving, and stocktaking of coffee, food, and beverage products, liaising with suppliers as required
Recruit, train, roster, and supervise baristas and front-of-house staff to ensure adequate coverage and performance
Monitor sales performance and financial transactions, maintaining accurate records
Implement pricing, promotional, and merchandising strategies to drive sales
Ensure high standards of customer service and product quality (coffee and food) are maintained across all transactions
Ensure compliance with WHS, food safety, and retail regulations
Handle customer queries and complaints, escalating where necessary
Skills & Attributes:
Strong leadership and staff management ability
Excellent customer service and communication skills
Reliable, hands-on, and able to manage competing priorities in a fast-paced café/retail environment
Sound financial and stock control awareness
How to Apply:
To apply for this position, please email your resume to [email protected]. Only shortlisted candidates will be contacted.
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