Business Services Manager

About Us

Willunga & Aldinga Veterinary Services is a growing veterinary practice providing comprehensive care to companion animals and livestock across two purpose-built clinics, a dedicated large animal facility and on-farm services. Our services range from preventative health management and diagnostics through to surgical procedures, complex medical case management and farm consultancy.

Our goal is to achieve the best possible outcomes for every animal through care, compassion and excellence in everything we do, while prioritising animal welfare and building strong, trusting relationships with our clients based on integrity and respect, treating every pet as if they were our own.

About the Role

The Business Services Manager will oversee the non-clinical operations of Willunga & Aldinga Veterinary Services, leading business development, strategy and operational management in collaboration with the Practice Principals. The role will work closely with clinical and support teams to promote employee development and maintain a positive, collaborative workplace culture.

Key Responsibilities

• Oversee day-to-day business operations, strategic planning, business development and marketing.

• Manage recruitment, staffing, rostering, training, performance and employee development.

• Oversee HR, WHS, workplace relations and compliance requirements.

• Monitor financial performance, wages, budgets and key business KPIs.

• Ensure the effective operation of IT, payment, telephone and administrative systems.

• Implement strategies to improve operational efficiency.

• Coordinate communication, meetings and operational improvements while supporting the Practice Principals and maintaining a positive workplace culture.

About You

• Minimum 10 years' experience in a business, operational or practice management role, preferably within a veterinary, healthcare, professional services or similarly complex service-based environment.

• Strong leadership and people-management skills, with the ability to recruit, develop and support employees effectively.

• Proven experience in business planning, financial management, KPI monitoring, budgeting and cost control.

• Sound understanding of Australian HR, workplace relations, WHS and compliance requirements.

• Excellent communication, organisational, problem-solving and decision-making skills.

What’s on offer:

• Paid Parental Leave, as well as Paid Purrental Leave (for your furry family members!).

• Recognition as a Great Place to Work – Certified.

• Mental Health & Wellbeing are a priority, and we understand that work life balance is vital. Vets Central are accredited in being recognised as a ‘Skilled Mental Health First Aid®’ workplace.

To apply for the Business Services Manager position, please submit your current resume and a cover letter outlining your relevant experience and suitability for the role.