IT Desktop Support

IT Desktop Support position available within SQS Group in all states, work assignment may either be in NSW, QLD, SA, VIC, or WA

Southern Steel Group and its subsidiaries specialise in providing the nest steel products, sheet & coil, and expert steel processing and distribution. Our company network is extensive, represented in every Australian state.

Southern Queensland Steel is part of the Southern Steel Group, the largest privately-owned steel company in Australia. With more than 1400 employees nationwide, the foundations of this company are built on strong values and a sense of family belonging.

We service our customers through multiple SQS businesses and division affiliates in various States in Australia. In NSW: Steelpipes, Piling Solutions Australia, Rigby Jones, Rollco, Metal Shop Technics, Southern Sheet & Coil, Coil Processors. In QLD: RPG Australia. In Victoria: Surdex Steel, Smithweld Bending, KOMO Metform Engineering, Alliance Laser, Surdex Sheet & Coil, Eliott Engineering, Australian Rollforming Manufacturers. In SA: Brice Metals, Ferrocut. In WA: WA Cutting Services, Boyd Metal Industries

To succeed in this position, you will need to have industry related experience within similar positions, a strong work ethic and strong safety focus. The ability to carry out work with minimal supervision, a keen and enthusiastic approach to your work and willingness to work over time will help you ensure success in this role.

MAIN OBJECTIVE

To provide 1st and 2nd level IT helpdesk support on all end user equipment and systems for all users across the business.

DUTIES

Providing 1st/2nd level telephone and customer-facing support for initial fault diagnosis

The creation and deletion of new users across all internal systems

Setup of all new mobile/tablet devices

Install, configure and maintain network devices including but not restricted to PCs, Printers, Print Servers, Terminal Servers, Switches and application software

Hardware relocations and re-configurations (eg. PCs and telephones)

Monitoring and reporting on hardware, software and network resources to ensure a high level of performance, security and integrity

Assisting with the administration and support of the local area network, servers and printing facilities

Work within strict time frames and elevate incidents within defined timeframes

Creating, managing and supporting SOE builds for Desktop and Laptop PC’s

Maintain a good working knowledge of current infrastructure and future trends

All employees are subject to legal obligations regarding their own and their fellow workers Work Health & Safety (WH&S). They are to fully co-operate with the company WH&S Policy and Program, to ensure safety in the workplace is maintained. All employees shall undertake hazard identification as part of their normal duties, and report any unsafe conditions or work practices. All employees are responsible for their own safety as well as those around them.

SKILLS AND KNOWLEDGE REQUIRED

Windows 7/10/11, Windows Server 2008/2012R2/2016/2019/2022, Active Directory (DNS, DHCP, etc)

Experience with Windows, iPhone, Android phones

Experience using a variety of PC software including the Microsoft Office Suite, Microsoft Exchange, Windows servers and desktops, and anti-virus software

Experience in security administration utilising active directory and group policy

Knowledge and understanding of end user requirements

Excellent communication skills with the ability to build strong working relationships

Strong customer service orientation

A professional, reliable and team orientated approach to work

MS HyperV/VMware

Experience with remote software tools such as TeamViewer, LogMein

Good understanding of Networking, TCP/IP and WiFi environments

Knowledge of Linux/UNIX would be an advantage

Experience with supporting HP SAN technology would be an advantage

Experience with HP Server Products

Understanding of Agile, Kanban methodologies

The successful applicant will be joining a secure, reputable organisation who o er their employees’ opportunities for career progression.

If you have the skills & experience, we need and have a positive attitude, please apply now.

Note: Only short-listed candidates will be contacted. We promote a safe work culture; therefore, we have a process of reference checking and pre-employment medicals which includes a drug and alcohol screen for the successful applicant.

Salary: Between $79,499 and $82,000 per annum + Super