Retail Manager

Employer: Trisha Foods Pty Ltd t/a Red Rooster

The Retail Manager plays a pivotal leadership role within The Trisha Foods Pty Ltd, overseeing the day-to-day operations of the Red Rooster Forest Lake restaurant to drive operational excellence, team performance, and profitability. This full-time position is essential for maintaining high service standards, ensuring regulatory compliance, optimising costs and inventory, and enhancing customer experiences in a fast-paced quick-service setting, ultimately supporting the business's ongoing success and growth in the local community.

Location

Retail Manager- Forest Lake, Qld 4078

Key Responsibilities

• Manage and supervise daily operations of the restaurant to ensure smooth workflow and adherence to company policies and high service

standards.

• Lead recruitment, training, supervision, rostering, and performance management of staff to build and maintain an efficient, motivated

team.

• Monitor and improve customer satisfaction by promptly addressing feedback, resolving complaints, and implementing service

enhancements.

• Control inventory levels, coordinate stock orders, and manage supplier relationships to ensure product availability and minimise waste.

• Oversee financial aspects including sales monitoring, budget management, cost control, and contribution toward profit targets.

• Ensure full compliance with food safety, hygiene, workplace health and safety regulations, and all relevant legislation.

• Plan and implement promotional activities, merchandising, and local marketing efforts to boost customer traffic and sales.

• Maintain accurate records of sales, inventory, and staff performance, and prepare regular reports for owners and management.

• Provide strong leadership to foster a positive, collaborative work environment that promotes teamwork, productivity, and continuous

improvement.

• Maintain outlet presentation, cleanliness, merchandising standards, and overall appearance in line with brand requirements.

• Coordinate front-of-house and kitchen operations to ensure efficient workflow and timely service delivery.

• Monitor local market conditions, customer demand patterns, and tourism activity within the Forest Lake region to support business

growth and sales

Qualification & Experience

• Bachelor’s degree qualification (minimum)

• At least 2 years of relevant experience in a similar retail or hospitality management role

• Strong leadership and team management skills, with the ability to motivate and develop staff in a fast-paced environment.

• Excellent customer service focus and problem-solving abilities to handle feedback and resolve issues effectively.

• Sound financial acumen, including experience in budgeting, cost control, and sales performance monitoring.

• Knowledge of food safety, hygiene, and workplace health and safety regulations, with a commitment to compliance.

• Effective communication and interpersonal skills to build positive relationships with staff, customers, and suppliers.

• Organisational and time-management skills to prioritise tasks and drive operational efficiency.

Salary: $80,000- $85,000 Plus Superannuation per annum

Hours: Full-Time, 38 Hours Week

Australian citizens and permanent residents are encouraged to apply.

If you are a motivated professional looking to build a career as a Retail Manager, we would love to hear from you.

How to Apply

Please submit your CV along with a cover letter outlining your suitability for the role.